Hey everyone! I’m so glad to be back!
Last year in August I decided to start a blog for us regular fashion people out there. Unfortunately my health didn’t hold out and updating three times a week was too much for me. However I didn’t want to scale back on my updates so I kept up with three times a week. Maybe if I had just admitted to myself that I couldn’t handle that pace, then I would’ve dropped down to once a week and have kept updating. I didn’t so I had to quit updating altogether. Now I realize the error of my ways.
So is everyone is okay with me just updating once a week? *crickets chirping* Okay once a week it is then! How about Wednesdays? *the sound of my voice echoing into empty space* All right Wednesday will be the day I update.
Now what I really want to talk about is how annoying it is for a cosmetic company to discontinue a favourite product. I know it can’t be helped and the company in question sometimes has a good reason for doing so. But it still sucks trying to find a replacement. Often companies don’t seem to care that you can’t find a good replacement. But recently I was proven wrong.
For years I was using a coral blush called Immortal Coral from Annabelle Cosmetics. For those unfamiliar with Annabelle Cosmetics, they are a cosmetics brand owned by Groupe Marcelle Inc. who also have the Marcelle cosmetic brand. They are a Canadian company with their head office in Lachine, Quebec. My understanding is that Annabelle Cosmetics is for the younger or more trendy customers and Marcelle is for the more classic or older customers.
Anyhow, I was without my beloved blush and scrambling to find suitable replacement. I don’t know if it was the search for another coral blush that wore me out, or the sheer frustration of it all but I found myself doing something I have never done before. I emailed Groupe Marcelle Inc. and asked them why they discontinued my beloved blush.
They responded with explaining that they must discontinue certain shades from time to time. Then they said they’d look for an Immortal Coral blush for me. I didn’t believe that they would. They asked for my address so they could send me some coupons. I wrote back and gave them my address and thanked them, but I truly didn’t believe they cared about my situation. I was totally wrong.
A few days later I got a package from Group Marcelle Inc. It looked awfully big just to be coupons. It was my Immortal Coral blush!!! Enclosed were four $1.50 off coupons and a letter hand signed by Line Foisy Consumers Relations Representative stating, “We regret we have disappointed you with the discontinuation of your preferred Annabelle Duo Blush – Immortal Coral. However, we are very happy to offer you one compact, with our compliments!” Needless to say I was ecstatic! The letter went on to say, “We are glad you took the time to contact us with your inquiry and product feedback. We appreciate your patronage and want you to remain a satisfied customer.”
In this day and age of customers not being important, they took the time to respond to me and find me my product. Now that’s customer service. And you know what, they now have a customer for life who had to go to her blog and tell others.
Is my blush still discontinued? Yes it is. But do I feel heard and respected as a consumer? Yes I do. And once the blush Groupe Marcelle Inc. sent me is finished, you can bet that I’ll be looking into their Annabelle and Marcelle lines to replace it with one of their blushes.
Groupe Marcelle Inc. you guys have gone above and beyond my wildest expectations of customer service. Thanks ever so much! Merci infiniment! (Hope I got that right!)
I encourage my fellow Canadians to buy from this company because they are Canadian and they care about keeping customers. In no way did Groupe Marcelle Inc. ask me to write about them or endorse their company or products. I just like giving praise where it’s due!
See you next Wednesday!